Once you set up an account and make a purchase, you will be automatically signed up to the myCigara Club. If you’re a new customer, signing up automatically places you in the Silver Tier.

For pre-existing loyalty members, there is no requirement to re-register online; your account will automatically be transferred from the old system, along with any previous points earned, and you will be placed in the highest tier, VIP.

You earn points by making purchases, whether in-store or online. In addition, you can earn bonus points by:

●Filling out your account profile
●Referring a friend
●Following us on social media
●Leaving a product review

There are also special occasions for earning extra points:

●Promotional Events
●Birthday Points

Points can be redeemed against products, vouchers, and discount codes. You can view your points and use them by accessing the ‘Rewards’ section of your myCigara account. Additional rewards may be added from time to time.

Please ensure if you have redeemed a product reward, that you have added the items to your cart before applying the redeemed coupon voucher.

Please note that points cannot be used to purchase products directly that are not part of the rewards & Voucher redemptions, nor can they be redeemed against cash.

The more you spend, the more points you earn. Once you reach the threshold for the next tier, you will remain in that tier until you accrue enough points to go up to the next tier. The higher your tier, the higher the point value per purchase.

When you redeem points, your points balance will drop —but the remaining balance has no effect on your membership tier. For instance, if you’re a Gold member and your balance drops below the 3000-point threshold, you will remain in the Gold tier.

So, assuming your account doesn’t remain inactive for 12 months or more, there’s no risk of dropping down a tier, and continued spending will move you up a tier. In short: the only way is up.

If you prefer not to be signed up to myCigara Club, you can simply make your purchases and check out as a guest —whether that’s online or in-store.

If you already have an account with us and you wish to continue making purchases on your account, but would nonetheless like to opt out of myCigara club, please contact us.