Ploom

Ploom UK: what you’ll find in this collection

This page brings together Ploom heated tobacco devices and compatible EVO tobacco sticks, so you can choose a device, add your preferred stick flavour profile, and place your order in one straightforward checkout.

Prices can vary depending on the model, colour and availability. You’ll always see the current price clearly shown on the product tiles and on each product page before you buy.

What is Ploom?

Ploom is a heated tobacco system (often described as Heat-not-Burn or HnB) associated with Japan Tobacco International (JTI) in the UK market. Instead of burning tobacco like a cigarette, Ploom devices heat a specially designed tobacco stick to release nicotine and tobacco flavour without combustion. With no burning, there’s no ash to dispose of, and the odour is typically far lighter than traditional smoking.

Heated tobacco is still a tobacco product and still delivers nicotine. It’s for adults aged 18+ only. “Smoke-free” means no smoke from burning tobacco; it does not mean risk-free.

Ploom vs vape vs cigarettes

Heated tobacco, vaping and smoking can look similar on the surface, but they work in very different ways:

Cigarettes burn tobacco (combustion), producing smoke and ash.

Vapes / e-cigarettes heat an e-liquid using a coil to create vapour; there is no tobacco stick involved.

Ploom heated tobacco heats a real tobacco stick. There’s no e-liquid bottle, no tank to fill, and no coil to change. You insert a stick, the device heats it for a session, and you dispose of the used stick afterwards.

Heat-not-Burn technology explained

Heat-not-Burn devices use controlled heating to warm the tobacco stick to a temperature where nicotine and flavour are released, while avoiding the temperatures associated with combustion. In practical terms, you’ll see an aerosol/vapour rather than smoke from burning tobacco, and you won’t be left with ash. The taste is designed to feel more tobacco-led than many vapes because the flavour source is real tobacco leaf rather than flavoured liquid.

Ploom devices: Ploom X, Ploom X Advanced and Ploom S

Depending on stock, you may see Ploom X, Ploom X Advanced and Ploom S available. Exact specifications, colours and included accessories can vary by release, so the product listing is the best place to confirm what you’re getting.

If you want to start with the flagship option, view the Ploom X heated tobacco device page for the latest details, including what’s in the box and charging information.

Device selection checklist

• Model: confirm whether you’re choosing Ploom X, Ploom X Advanced, or Ploom S based on what’s currently available.
• Battery and charging: check expected usage per charge and how long a full recharge typically takes.
• Status feedback: look for how the device communicates heating and battery status (for example, indicator lights or vibration).
• Finish and feel: colourways and exterior finishes can differ, and some options feel more premium in the hand.
• Value: compare device cost alongside how often you expect to buy sticks and how you plan to use the device day to day.

Quick comparison (what to confirm on the product page)

EVO tobacco sticks: flavours, taste and compatibility

Ploom consumables are EVO tobacco sticks, made from real tobacco leaf and designed to be inserted into a compatible Ploom device. Your device heats the stick for a session, delivering nicotine and a tobacco-forward flavour.

Stick options typically include classic tobacco styles and cooler menthol-style profiles, with additional blends depending on range availability. If you prefer a fresher finish or a more traditional tobacco taste, choose your sticks accordingly and keep an eye on the product titles and descriptions for flavour cues.

Compatibility is the key buying rule: always match the stick type to your device model. If a product page states it is for a specific Ploom model only, treat that as definitive.

How to use Ploom (step-by-step)

1) Charge the device: fully charge before first use. As with all rechargeable electronics, use a suitable cable/charger and keep it away from extreme heat.

2) Insert the tobacco stick: open the device as instructed on the product page and insert the EVO stick in the correct orientation. Do not force it.

3) Start the heating cycle: the device will indicate when heating begins and when it is ready (depending on model).

4) Enjoy the session: inhale as you would with a cigarette. The draw and taste are tobacco-led rather than e-liquid sweet.

5) Remove and dispose: after the session, remove the used stick and dispose responsibly. Do not reuse sticks.

Care, safety and troubleshooting

Heated tobacco devices are generally simpler to maintain than tank-based vapes, but regular care supports consistent performance. If you experience issues, the basics below usually solve most day-to-day problems.

Important: keep nicotine products away from children and pets. Nicotine is addictive.

Ordering online and what happens after you buy

Once you’ve chosen a device and sticks, checkout follows a normal UK online purchase flow: confirm your delivery address, choose a payment method, and complete a secure transaction. You’ll receive an order confirmation by email, and dispatch details once your parcel is on its way.

Delivery, packaging, warehouse handling and transport

For a smooth delivery experience, it helps to know what’s normal behind the scenes:

Warehouse handling: stock levels can change quickly when popular colours or stick flavours sell through. If something is unavailable, it’s usually temporary and returns as new deliveries arrive.

Packaging: devices and sticks ship in protective retail packaging designed to prevent damage in transit. Keep the packaging until you’re satisfied with your purchase, especially if you need to reference details for support.

Transport considerations: rechargeable devices contain lithium batteries, which can influence courier handling and available delivery methods. The options shown at checkout for your address are the options available at the time you place your order.

Returns and product support expectations

If you believe a device is faulty on arrival, stop using it and keep all packaging. Returns and warranty handling depend on product condition and what has been opened. For hygiene and safety reasons, opened consumables (tobacco sticks) may not be eligible for return. Follow the returns guidance provided in your order confirmation email or the policy links in the site footer.

Sustainability, recycling and take-back schemes

Ploom devices contain electronics and a lithium battery, so they should be recycled as electrical waste (WEEE) rather than placed in household bins. If you use a take-back or recycling programme, follow the scheme’s instructions carefully for safe handling and compliant postage.

Clearing up common confusion

Not the same as a vape: Ploom uses tobacco sticks. Vapes use e-liquid and a coil.

Not nicotine pouches or smokeless tobacco: those products are used orally, while heated tobacco is inhaled as an aerosol/vapour created by heating a stick.

Not a cannabis device: Ploom is a heated tobacco system intended for adult tobacco/nicotine users only.

Need help choosing?

If you’re deciding between models or want guidance on stick flavour profiles, our team can help. You can also start by viewing the Ploom X device and then selecting compatible EVO sticks from this collection.