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FAQS

FREQUENTLY ASKED QUESTIONS

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If you find that your order is damaged or not what you wanted, you have up to 7 days to return it to us. We won’t be able to refund you if we receive the goods after this deadline.

Before sending out your return, please email info@cigara.co.uk to let us know that it’s on the way. Afterwards, follow the steps below:

1) Please send the goods back to us using recorded delivery so it can be tracked and accounted for. We will refund you the cost of the goods and initial delivery costs (if any) within 30 days of receiving it. Return postal charges will not be refunded.

2) Make sure that the original invoice that came with your order is sent back with the returned goods.

Please note: We cannot accept e-liquid returns unless they are unopened. 

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