WHAT CAN WE HELP WITH?
FREQUENTLY ASKED QUESTIONS
NEED SOME HELP?
We offer several options to suit your needs.
Orders over £20 – Free Standard Delivery*
Orders Below £20 – £2.99
Other options include:
|Delivery Option||Delivery Time||Price|
|Standard Delivery||2 - 4 Working Days||£2.99|
|First Class Recorded||1 - 2 Working Days||£3.99|
|Special Next Day||1 Working Day||£5.99|
Please note: that the cut off time for delivery is 2pm. Orders placed after 2pm will be added onto the following day’s delivery schedule.
First Class Recorded and Special Next Day delivery will require a signature to be received. If there is no one on the property to receive your order, the carrier may ask a neighbour to sign for it instead.
*Mainland UK addresses only. Free delivery cannot be offered to orders over 20kg (including packaging).
Unfortunately, we are unable to change the shipping on an order once it has been placed. We can cancel and refund the order, but you will need to re-place the order with the updated shipping. If you want to do this, please email our customer service team on email@example.com and let us know.
If you find that your order is damaged or not what you wanted, you have up to 7 days to return it to us. We won’t be able to refund you if we receive the goods after this deadline.
Before sending out your return, please email firstname.lastname@example.org to let us know that it’s on the way. Afterwards, follow the steps below:
1) Please send the goods back to us using recorded delivery so it can be tracked and accounted for. We will refund you the cost of the goods and initial delivery costs (if any) within 30 days of receiving it. Return postal charges will not be refunded.
2) Make sure that the original invoice that came with your order is sent back with the returned goods.
Please note: We cannot accept e-liquid returns unless they are unopened.
Please email our customer service team email@example.com and we will cancel and refund your order for you. Please do this as soon as possible to avoid your order from being dispatched.
When your order is shipped, you will receive a tracking order number. All orders are shipped by Royal Mail and you can track them online here – www.royalmail.com/track&trace
Contact us at firstname.lastname@example.org if you haven’t received your order by your specified delivery timeframe. Be sure to include your order number in your email so we can identify and track your order quicker.
FAQ about Klarna
We got it covered - we answered frequently asked questions that your customers may have about Klarna before, during or after the purchase. Just choose the Klarna product FAQ below, copy the relevant questions to your site, insert your webshop name and applicable terms in the areas in brackets. And done!
Pay later in 30 days
If you entered the wrong shipping address for your order, email our team on email@example.com and we will amend your order for you. Please email as soon as possible to avoid your order being shipped without the changes you have requested.
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FREE UK DELIVERY
Get FREE delivery across mainland UK when you order with us. No spending limit needed.
UK BASED TEAM
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