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Royal Mail and other courier services are still operating as normal, and have a lot of emergency measures in place to ensure that their services will continue throughout the crisis. There are changes to any signed for delivery - parcels will be placed on your door before they ring the bell and the delivery person will stand back ready for you to answer.
If you are not at home you will be left a card with instructions on how to arrange re-delivery. You will no longer be asked to physically sign for the parcel, but you will be asked for your name which the delivery person will enter into the handheld device on your behalf.
|Delivery Option||Delivery Time||Price|
|1st Class Signed For Royal Mail||2 - 4 Working Days||£1.99|
|Free 1st Class Royal Mail||2 - 5 Working Days||FREE|
|Free Royal Mail Tracked 48||2 - 3 Working Day||FREE|
|Royal Mail Tracked 24||1 - 2 Working Days||£3.99|
|Special Delivery (1pm Next Working Day - Order Before 4pm)||1 Working Day||£5.99|
Please note that the cut off time for delivery is 4pm. Orders placed after 4pm will be added onto the following day’s delivery schedule.
First Class Recorded and Special Next Day delivery will require a signature to be received. If there is no one on the property to receive your order, the carrier may ask a neighbor to sign for it instead.
*Mainland UK addresses only. Free delivery cannot be offered to orders over 20kg (including packaging).
Unfortunately, we are unable to change the shipping on an order once it has been placed. We can cancel and refund the order, but you will need to re-place the order with the updated shipping. If you want to do this, please email our customer service team on email@example.com and let us know.
How long have I got to change my mind?
You have 90 days (or until you use the product) to change your mind. This policy only covers unused products (for example, if you buy someone a present and then they decide they want something else.)
If you change your mind about your purchase, please make sure you return it in its original condition with any seals intact. You must notify us within 90 days of your receipt of the order that you wish to return the order. The products must then be returned within a further 14 days. You can return by sending us an email.
Full details can be found here. If you have any questions, we are here to support you.
Once returned we will refund back to original purchase method. This includes items purchased in and vape deal or clearance sale.
What can’t be returned
The below items are excluded from our goodwill returns policy unless faulty or not as described
Opened bottles of liquid
This does not affect your statutory rights.
Methods of Payment and Refund
When returning an item how you paid for your item will determine how your refund is processed.
Credit / Debit Card – Your refund will go back to the same card you purchased on.
PayPal – This will be debited into your PayPal account straight away.
Gift card or Online Credit – This credit will be added back onto your account and will be available to use against your next purchase.
Please allow 3-5 working days for refund to appear on your account.
What if I change my mind after I received item?
No problem. As long as you haven’t used the device, you get in contact with your order details and return the product to us for a refund. Simply contact us!
What if I have a problem with the purchase?
We understand that on a rare occasion this is a possibility and we are here to assist you.
The first thing to do is contact us and if your product is still within warranty, we’ll ask you to return it to us. Usually we can see the problem with in-house expertise, but if we can’t we’ll replace it.
Please email our customer service team firstname.lastname@example.org and we will cancel and refund your order for you. Please do this as soon as possible to avoid your order from being dispatched.
When your order is shipped, you will receive a tracking order number. All orders are shipped by Royal Mail and you can track them online here – www.royalmail.com/track&trace
Contact us at email@example.com if you haven’t received your order by your specified delivery timeframe. Be sure to include your order number in your email so we can identify and track your order quicker.
If you entered the wrong shipping address for your order, email our team on firstname.lastname@example.org and we will amend your order for you. Please email as soon as possible to avoid your order being shipped without the changes you have requested.
Can I use my gift card online and in store?
Our Online Gift cards can be used online only as one of the methods of payment available for your order. You will see the options available to you during the checkout process. You can use the full or part balance of your gift card. Any remaining value will be stored on the gift card.
You can also use your gift card as part payment, together with any other approved payment option. Here are some further terms and conditions around our gift cards;
Gift cards may not be refunded, exchanged for cash, used as payment with discount vouchers or taken as deposits.
Gift cards should be treated as cash: we will not accept liability for lost, stolen or damaged cards.
Gift cards are valid for two years after their purchase. Any remaining balance will be cancelled on the expiration date of the card.
Gift cards cannot be used to buy further gift cards.
How do I use my Gift Card online?
Shop as usual on myCigara.com and then proceed to checkout. During checkout, you will be asked to enter code for your Gift Card you wish to use.
Enter the digit number gift card number
Click Apply & continue the checkout process.
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