FAQ's

If you search for "vape shop near me", hundreds of results will pop up. With so many different vape shops to choose from, it is important to find one that suits your preferences. Our shops are stocked full to the brim with the latest and greatest innovations that the vape industry has to offer. We stock starter vape kits, advanced sub ohm vape kits, and a range of vape mods to fit every skill set.

Vapers travel from all over to browse through our range of premium quality e-liquid brands. Our collections cover the biggest household names. If you are looking for delicious summer-inspired sensations or winter warmer wonders, we have an e liquid for you. Our customers depend on us for new releases and old classics from vape titans like Dinner Lady, Pacha Mama, and Cigara Originals.

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Do I need an account to order?

1.No Account is required to place an order with us. We offer a guest checkout option at checkout so no additional information needs to be added. However this also means you might miss out on promos and becoming a member of our rewards program that we offer to our registered account holders

How do I create an account?

2.We have a dedicated new customer account page to get you started by click HERE! The account stores all of the information about all your orders, what you ordered and the tracking code if you requested one in the shipping options.

How do I access my online account?

3.We have a ‘Sign In’ link in the header of Desktop website, next to the basket icon. On mobile you will find it in the burger menu. Click the link and you will be prompted to enter your email address and password details.

I have forgotten my Password, please help?

4.Do not worry we have you covered. If you have forgotten your password you can reset via the "Account Sign In area". There is a ‘Forgotten Password’ link, click the link and follow the steps. You will receive an email with a link directing to setup a new password.

How do I access my order?

5.Once an order is completed they are held in your account area. You will also receive an email notification from us confirming your order has successfully received. The account area will also hold all previous orders.

Where is my order, did I complete it correctly?

6.Successfully completed orders you will see an ‘Order Confirmed’ screen with your order reference number after checkout. You will receive an order confirmation email and the order will also appear in your account area. When your order ships you will receive a shipping email and the status of your order in the account area will update.

If you see an issue or find a problem then please get in contact with our customer service team for further support by clicking HERE!

I want to change my address or order?

7.Already placed an order and want to change details? We are here to help, just get in contact with us as soon as possible by clicking HERE! see what we can do to support you.

Please ensure to include your order number and new shipping address or change required and we will do our best to change the order before it is dispatched. If you have already received a dispatch email notification unfortunately it is too late to make changes to your address. Once we receive the order back we can arrange shipping to a new address.

How do I cancel my order?

8.As soon as you place your order, we’re on it – we know you need it fast!

If you require a cancellation please get in contact and we will try our best to accommodate however orders that have already entered our shipping system cannot be cancelled. We ship all orders the same day when placed before 4.00pm, therefore we also cannot cancel orders once they are dispatched.

You can still cancel the order by returning the items to us, providing they are unopened and in a re-saleable condition. You have 30 days in which to do this.

Please contact us via email, complete with your order number and we will do our best to cancel the order.

Why has my order not arrived?

9.We dispatch all free shippings orders via Royal Mail First Class and whilst our estimated shipping times are accurate it can take up to 14 days to receive your order.

If your items have not arrived within a 2-3 days please check the shipping details entered at checkout to ensure they are correct. If all details are correct and 14 days has passed, please contact our customer support team who will be more than willing to help.

I want an out of stock item, how do I order?

10.We ensure our best selling and new product releases are in-stock all the time, but sometimes popular items sell out quickly. If an item isn’t available, you can contact us for stock check by clicking HERE!

How do I re-order the same items?

11.In your account area there is a ‘Reorder’ button next to each item in your order history. Simply click the reorder button next to the item you want and it will instantly be added to your basket.

How do I return an order?

12.We make the returns process easy and simple, please read our Returns Policy or Contact us for support.

Can I use multiple discounts on 1 order?

13.Unfortunately you are unable to use multiple discounts per order. When redeeming reward points these currently are converted to discount codes, therefore you are unable to use a discount code as well as reward points.

How do I claim my 10% discount code for signing up?

14.You can claim your 10% first order discount code by entering your email address in either the newsletter pop-up box or in the signup box at the foot of each page. We will send you an email asking to verify your details, once confirmed you receive the 10% discount code via email.

Do you ship worldwide?

15.Please note we ship only to international locations that allow approved E-Cigarette & Nicotine products to be imported and sold directly to consumers. If you have further questions please get In Contact.

Is my order trackable?

16.If you are in the UK your order will be shipped Royal Mail First class as standard and does not come with tracking.

All packages shipped via Royal Mail now come with a confirmation code when the items have been successfully delivered. If the value of your order is over £20 it will be shipped via the Royal Mail SIgned service or you can upgrade to DPD Next Day service that can be tracked via your personal account area.

We will also email you a shipping notification with the tracking code. If you would like your order shipped with tracking you can upgrade for £1.99 to our Royal Mail 24hr service when your order is below £50. Please select this option in the checkout area of the website. For orders from outside the UK, they will be sent tracked and require a signature upon delivery.

How long will my order take to arrive?

17.On Average the following rule applies with the free services if upgraded service are not selected:

- UK Delivery is normally 2-3 working days
- Mainland Europe 3-7 working days
- Rest of the world 5-14 days

How fast do you dispatch order?

18.All orders are dispatched same day when placed before 4pm, Monday to Friday. Orders placed on a weekend (Saturday - Sunday) will be processed the following Monday. Bank Holidays are the only exception, if an order is placed on a public holiday they will be processed the next working day.

Have you dispatched my order yet?

19.You will receive a shipping confirmation when your is dispatched. If you have not received a shipping notification via email it means your order has not yet been dispatched. If you have any questions regarding the status of your order please get in touch with our customer support team by clicking HERE!

How much does shipping cost?

20.We Offer FREE SHIPPING in the UK. For more details on shipping rates and options please see our Shipping page HERE!
If you are outside of the UK shipping rates are based on weight and location.

I need next day delivery, can you offer this?

21.Yes we do, guaranteed next day shipping is £5.99 or FREE on orders over £50.

To ensure your order is qualifies for next day shipping they must be placed before 4pm Monday - Thursday. Guaranteed next day delivery orders placed after 12pm on a Thursday or on a Friday will be processed the following Monday.

For Saturday delivery you will need to select the Saturday Special Delivery option if placing an order on a Friday. The cut off time for Saturday guaranteed delivery is also 4pm Friday.

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FAQ's

FAQ's

FAQ's

FAQ's

Can our guides help you?

View all >

Do I need an account to order?

How do I create an account?

How do I access my online account?

I have forgotten my Password, please help?

How do I access my order?

Where is my order, did I complete it correctly?

I want to change my address or order?

How do I cancel my order?

Why has my order not arrived?

I want an out of stock item, how do I order?

How do I re-order the same items?

How do I return an order?

Can I use multiple discounts on 1 order?

How do I claim my 10% discount code for signing up?

Do you ship worldwide?

Is my order trackable?

How long will my order take to arrive?

How fast do you dispatch order?

Have you dispatched my order yet?

How much does shipping cost?

I need next day delivery, can you offer this?

Do you accept all cards as payment?