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CYBER MONDAY IS LIVE | Free Shipping Over £10 ➦
CYBER MONDAY IS LIVE | Free Shipping Over £10 ➦

Shipping Policy

Shipping Update - COVID19

Please also allow extra time for Royal Mail to deliver your package, as you can imagine the demand for their services has increased exponentially and we know the amazing team at Royal Mail is doing everything they can to get your orders to you on-time.

Here at MyCigara, our thoughts go out to anyone impacted by COVID-19. In light of rising concerns surrounding Coronavirus COVID-19, we want to assure you that we are committed to maintaining business operations as usual. Our leadership and management teams are focused on this objective, while also ensuring the safety and well-being of our team members and customers.

Will my Shipping be Affected?

Royal Mail and other courier services are still operating as normal, and have a lot of emergency measures in place to ensure that their services will continue throughout the crisis. There are changes to any signed for delivery - parcels will be placed on your door before they ring the bell and the delivery person will stand back ready for you to answer.

If you are not at home you will be left a card with instructions on how to arrange re-delivery. You will no longer be asked to physically sign for the parcel, but you will be asked for your name which the delivery person will enter into the handheld device on your behalf.

Royal Mail

Royal Mail Tracked 48:

  • 3-5 working days*
  • Same day dispatch on orders placed Monday to Friday before 4pm. (Excludes Bank Holidays)
  • Deliveries made between Monday and Saturday
  • This is a tracked service.

*Please note due to the effects of COVID-19, Royal Mail have advised to allow up to 10 working days for deliveries to be made.

Royal Mail Tracked 24 Signed:

  • 1-3 working days**
  • Same day dispatch on orders placed Monday to Friday before 4pm. (Excludes Bank Holidays)
  • Deliveries made between Monday and Saturday.
  • This is a tracked service.

Royal Mail International:

  • 7-10 working days**
  • Same day dispatch on orders placed Monday to Friday before 4pm. (Excludes Bank Holidays)
  • Deliveries made between Monday and Saturday.
  • This is a basic tracked service. Updates will only be available when a items leaves UK and arrives in destination country.

* Please note that shipments outside of UK, import taxes will be required to be paid to local customs by buyer separately prior to delivery. Please check with your Local Customs authority for exacting details. We will not be held responsible for returned items if customs charges are not paid.

** Please note due to the effects of COVID-19, Royal Mail have advised to allow up to 7 working days for deliveries to be made.

DPD

DPD - Next Day Delivery

  • Next Working Day delivery (Northern Ireland & Scottish Highlands is two-day delivery)
  • Same day dispatch on orders placed Monday to Friday before 4pm. (Excludes Bank Holidays)
  • Fully tracked service with 1 hour delivery window.
  • Signature required, or safe place option available without.
  • Orders placed after 4pm will be added to the following day’s delivery schedule.

DPD – Saturday Delivery

  • Saturday Delivery
  • Same day dispatch on orders placed before 4pm on Friday.
  • Fully tracked service with 1 hour delivery window.
  • Signature required, or safe place option available without.

*Once your order has left our warehouse, delivery time will depend on your carrier. Both Royal Mail and DPD are posting daily service updates. You can view the Royal Mail service update here and the DPD one here.

    Please note that the cut off time for delivery is 4pm. Orders placed after 4pm will be added onto the following day’s delivery schedule. 

    Royal Mail Signed delivery will require a signature to be received. If there is no one on the property to receive your order, the carrier may ask a neighbor to sign for it instead. 

    *Mainland UK addresses only. Free delivery cannot be offered to orders over 20kg (including packaging).  

    Normal Warehouse Operating Hours

    Our warehouse operates Monday to Friday (excluding Bank Holidays)

    Any orders that are placed over the weekend or on Bank Holidays, will be processed the next working day.

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