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Customer Success Stories

Here at myCigara, we exist to make the UK smoke-free. We reckon that vaping is a pretty good alternative, which is why we offer our customers expert, personalised advice to help them get started in the right direction.

Of course, we would say that — but don’t just take our word for it. That’s why we’ve turned to the people who matter most, the individuals who are truly at the heart of our business: our customers. So we sent some questions out to loyal customers at our brick-and-mortar vape shops across the country, to see how they feel about the experience of using vaping as a way to quit smoking.

What made you decide to quit smoking?

“It was making me physically exhausted and giving me negative health conditions.” — El Houssine, customer at myCigara Bethnal Green

“myCigara says…” There are a variety of reasons as to why people want to stop smoking. However, many of them can be subsumed under the general category of wanting to feel better, in some shape or form. If you feel like you’re trapped in a smoking habit, remember that it is just that: a habit. Habits can be broken, or replaced with better habits. So while it may seem difficult at first, it’s always possible to make the change and start leading the life you want to lead.

Had you previously tried to quit smoking?

“No, I hadn’t.”

“myCigara says…” Trying to quit smoking can be an unpleasant enough experience as is — that’s why we want to offer a more enjoyable alternative… Vaping is not only healthier and cheaper than smoking, it’s also one of the most effective methods for quitting. A 2019 report from University College London found that e-cigarettes helped 50-70,000 smokers quit in a single year. Public health group Action on Smoking and Health (ASH) also found that over 3 million smokers have managed to cut down or quit by switching to vaping.

How did you first hear about vaping as a viable method for quitting smoking?

“My partner introduced me to vaping a few years ago and I tried a basic device. From there I made the decision to quit smoking.”

“myCigara says…” With vaping gaining popularity across the UK, quitting smoking doesn’t need to be as daunting a process as it has been previously. Many of our customers first got a recommendation from friends — with more vape users in your peer group, you’ve got a solid support network who’ve no doubt been through all the same issues as you. Plus, your local myCigara branch is on hand to provide you with expert advice that’s friendly, professional, and tailor-made to suit your preferences.

How effective have you found vaping for quitting smoking?

“Very effective, it was more the habit of smoking and having something to do. Vaping keeps my hands busy. Plus, I have a bad sweet tooth, so the flavours are great.”

“myCigara says…” Alongside the chemical addiction to cigarettes, a large part of a smoking habit is just that — habit. Many smokers feel restless or fidgety when trying to quit, which is where vaping can help. Many vape devices are designed specifically to mimic the experience of smoking, to give users a smooth transition from cigarettes to e-cigarettes.

How long has it been since your last cigarette?

“It has been around 3 years.”

“myCigara says…” Quitting smoking is one thing. What can be just as challenging, though, is staying smoke-free. While managing to cut back on your smoking habit is good, in order to truly reap the benefits of stopping smoking it’s best to quit entirely. As our customers report, vaping has helped them to stop smoking and stay stopped.

How much money have you saved by switching to vaping?

“I think I have saved a lot of money, which I have been using for my lifestyle.”

“myCigara says…” By our estimate, a 20-a-day smoker would save around £3000 annually by switching to vaping. By quitting smoking, you’ll have more funds to enjoy the things in life that really matter to you.

How has myCigara helped support you in going smoke-free?

“I tried a few vape stores and didn’t have a good experience. I came here and the service has been great, recommendations have been on point and the staff in Bethnal Green are always friendly and willing to help.”

“myCigara says…” We pride ourselves on putting our customers first. We’re here to help you make the decision that’s right for you, to give you a positive experience with vaping — whether that’s finding you your first starter kit, or your next favourite e-liquid flavour.

Which of our products would you recommend to beginners & Why?

“I would recommend the Voopoo Drag X as it has a removable battery, which is convenient. My last device broke and I had to buy a replacement.”

“myCigara says…” We stock a huge range of vape products both in-store and online. Whether that’s a handy, hassle-free starter kit, a practical and portable pod kit, or your next favourite e liquid flavour, we’re on hand to provide you with the ideal products for your unique journey to becoming smoke-free.

What health benefits have you noticed since quitting smoking?

“I would say I feel less lethargic.”

“myCigara says…” By quitting smoking, you’ll begin to experience a range of health benefits — both immediate and long-term. We’ve created a useful Stop Smoking timeline to show you all the benefits you’ll gain once you quit. We also have in-depth blogs on how quitting can be a good first step toward a healthier lifestyle, and on the relationship between smoking and exercise.

Would you recommend vaping to others who wish to quit smoking?

“Yes! I have got a few of my friends on it who are recommending it to others as well.”

Quit Smoking Customer Success with myCigara

At myCigara, we exist to make the UK smoke-free. Our mission is to help people find a way to quit smoking that works for them — and we believe that vaping is one of the better methods out there.

Customer satisfaction is at the heart of everything we do, which is why we focus on providing helpful, friendly advice every step of the way. If you want to hear more of what our customers think of us, you can check out our feedback .

If the concept of vaping is completely new to you, we recommend you start with our New to Vaping page, which provides a handy overview of all the key points of e-cigarette use. We also have a full range of Tips & Guides which seek to answer some of the most common questions people have. If you prefer to have a chat about these sorts of things, you can use our Store Locator to find your nearest branch, or you can always send us a message with any burning questions and queries.

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