Customer Success Stories
Here at myCigara, we exist to make the UK smoke-free. We reckon that vaping is a pretty good alternative, which is why we offer our customers expert, personalised advice to help them get started in the right direction.
Of course, we would say that — but don’t just take our word for it. That’s why we’ve turned to the people who matter most, the individuals who are truly at the heart of our business: our customers. So we sent some questions out to loyal customers at our brick-and-mortar vape shops across the country, to see how they feel about the experience of using vaping as a way to quit smoking.
What made you decide to quit smoking?
“It was making me physically exhausted and giving me negative health conditions.” — El Houssine, customer at myCigara Bethnal Green
“myCigara says…” There are a variety of reasons as to why people want to stop smoking. However, many of them can be subsumed under the general category of wanting to feel better, in some shape or form. If you feel like you’re trapped in a smoking habit, remember that it is just that: a habit. Habits can be broken, or replaced with better habits. So while it may seem difficult at first, it’s always possible to make the change and start leading the life you want to lead.
Had you previously tried to quit smoking?
“No, I hadn’t.”
“myCigara says…” Trying to quit smoking can be an unpleasant enough experience as is — that’s why we want to offer a more enjoyable alternative… Vaping is not only healthier and cheaper than smoking, it’s also one of the most effective methods for quitting. A 2019 report from University College London found that e-cigarettes helped 50-70,000 smokers quit in a single year. Public health group Action on Smoking and Health (ASH) also found that over 3 million smokers have managed to cut down or quit by switching to vaping.
How did you first hear about vaping as a viable method for quitting smoking?
“My partner introduced me to vaping a few years ago and I tried a basic device. From there I made the decision to quit smoking.”
“myCigara says…” With vaping gaining popularity across the UK, quitting smoking doesn’t need to be as daunting a process as it has been previously. Many of our customers first got a recommendation from friends — with more vape users in your peer group, you’ve got a solid support network who’ve no doubt been through all the same issues as you. Plus, your local myCigara branch is on hand to provide you with expert advice that’s friendly, professional, and tailor-made to suit your preferences.
How effective have you found vaping for quitting smoking?
“Very effective, it was more the habit of smoking and having something to do. Vaping keeps my hands busy. Plus, I have a bad sweet tooth, so the flavours are great.”
“myCigara says…” Alongside the chemical addiction to cigarettes, a large part of a smoking habit is just that — habit. Many smokers feel restless or fidgety when trying to quit, which is where vaping can help. Many vape devices are designed specifically to mimic the experience of smoking, to give users a smooth transition from cigarettes to e-cigarettes.
How long has it been since your last cigarette?
“It has been around 3 years.”
“myCigara says…” Quitting smoking is one thing. What can be just as challenging, though, is staying smoke-free. While managing to cut back on your smoking habit is good, in order to truly reap the benefits of stopping smoking it’s best to quit entirely. As our customers report, vaping has helped them to stop smoking and stay stopped.
How much money have you saved by switching to vaping?
“I think I have saved a lot of money, which I have been using for my lifestyle.”
“myCigara says…” By our estimate, a 20-a-day smoker would save around £3000 annually by switching to vaping. By quitting smoking, you’ll have more funds to enjoy the things in life that really matter to you.
How has myCigara helped support you in going smoke-free?
“I tried a few vape stores and didn’t have a good experience. I came here and the service has been great, recommendations have been on point and the staff in Bethnal Green are always friendly and willing to help.”
“myCigara says…” We pride ourselves on putting our customers first. We’re here to help you make the decision that’s right for you, to give you a positive experience with vaping — whether that’s finding you your first starter kit, or your next favourite e-liquid flavour.
Which of our products would you recommend to beginners & Why?
“I would recommend the Voopoo Drag X as it has a removable battery, which is convenient. My last device broke and I had to buy a replacement.”
“myCigara says…” We stock a huge range of vape products both in-store and online. Whether that’s a handy, hassle-free starter kit, a practical and portable pod kit, or your next favourite e liquid flavour, we’re on hand to provide you with the ideal products for your unique journey to becoming smoke-free.
What health benefits have you noticed since quitting smoking?
“I would say I feel less lethargic.”
“myCigara says…” By quitting smoking, you’ll begin to experience a range of health benefits — both immediate and long-term. We’ve created a useful Stop Smoking timeline to show you all the benefits you’ll gain once you quit. We also have in-depth blogs on how quitting can be a good first step toward a healthier lifestyle, and on the relationship between smoking and exercise.
Would you recommend vaping to others who wish to quit smoking?
“Yes! I have got a few of my friends on it who are recommending it to others as well.”
Quit Smoking Customer Success with myCigara
At myCigara, we exist to make the UK smoke-free. Our mission is to help people find a way to quit smoking that works for them — and we believe that vaping is one of the better methods out there.
Customer satisfaction is at the heart of everything we do, which is why we focus on providing helpful, friendly advice every step of the way. If you want to hear more of what our customers think of us, you can check out our feedback .
If the concept of vaping is completely new to you, we recommend you start with our New to Vaping page, which provides a handy overview of all the key points of e-cigarette use. We also have a full range of Tips & Guides which seek to answer some of the most common questions people have. If you prefer to have a chat about these sorts of things, you can use our Store Locator to find your nearest branch, or you can always send us a message with any burning questions and queries.
Real People, Real Progress: Success Stories
Since 2012, we’ve helped adult smokers across the UK move away from cigarettes with straightforward advice and reliable, UK-legal vape products. This page shares real journeys from customers who’ve reduced or quit smoking with our support — practical, honest, and judgement-free. Our approach is simple: match your smoking pattern to the right device and nicotine strength, support you through cravings, then help you step down when you’re ready. We follow UK stop-smoking best practice and only recommend vaping as an alternative for adult smokers and ex-smokers.
Scroll on to explore Neve, Gemma, Anthony and Athina’s stories — and see how small, doable steps add up to big results.
Four Journeys. One Goal: Smoke-Free
“I feel more energetic, fitter, and generally just more active day to day.” -Neve
Neve's Story
I decided to quit smoking because I wanted a better quality of life — I just felt dirty and horrible after each cigarette. I’d tried nicotine gum before, but it tasted awful and burned my mouth, and while it helped a bit with that dirty feeling, it never really stopped my cravings.
A friend of mine was using a vape and let me try it a few times, and eventually I got my own. It’s been over a year since my last cigarette, and honestly, vaping has been 100% effective for me. The first month was tough, but it got easier with time.
I’ve saved so much money — I didn’t even realise how much I was spending until I noticed I actually had funds left at the end of the month!
“I didn’t even realise how much I was spending”
myCigara have been amazing throughout, always offering great advice and selling quality products.
I’d definitely recommend the T18e to anyone starting out — it’s simple, reliable, and easy to use. Since quitting, I feel more energetic, fitter, and generally just more active day to day.
"Vaping has been incredibly effective for me, a solid 10/10.” -Gemma
Gemma's Story
I decided to quit smoking to protect my health and save money. I’d tried everything from nasal sprays to patches and Champix, but never lasted more than a week.
Then I heard about vaping through word of mouth, gave it a go, and haven’t looked back since — it’s been two years since my last cigarette!
“It’s been two years since my last cigarette!”
Vaping has been incredibly effective for me, a solid 10/10. I’m saving around £70 a week, I feel more energetic, and my breathing has improved massively.
myCigara helped me find the perfect e-liquid for my taste, and I’d definitely recommend Dripp Blue Razz to anyone starting out — it’s just so enjoyable.
“What started as casual vaping soon became the key to going smoke-free” -Anthony
Anthony's Story
I was a smoker for six years and never really planned to quit — until I picked up a disposable vape on a whim. What started as casual vaping soon became the key to going smoke-free.
I’d tried lozenges and nicotine gum before, but nothing stuck. Vaping gave me the satisfaction I was missing, especially the familiar hand-to-mouth habit.
“Now, I’ve been smoke-free for a year and haven’t looked back.”
After some trial and error, increasing my nicotine strength to 20mg helped me overcome cravings, even around other smokers. Now, I’ve been smoke-free for a year and haven’t looked back.
"When I started struggling with my breathing and fitness, I knew it was time to make a change” -Athina
Athina's Story
I was a heavy smoker for 17 years, but when I started struggling with my breathing and fitness, I knew it was time to make a change — especially with plans to start a family in the future.
Vaping gave me the structure I needed to quit gradually, letting me control my nicotine intake and tackle cravings at my own pace.
“...sticking to a plan that helped me avoid relapse”
I stayed a dual user for nearly a year, sticking to a plan that helped me avoid relapse. Eventually, I found I couldn’t stand the taste of cigarettes anymore — that’s when I knew I’d truly quit.
Vaping made quitting possible, and now I’m proud to say I’m smoke-free.
Ready to start your quit?
Wherever you’re starting from — a pack a day, social smoking, or dual use — we’ll help you build a plan that fits your routine and budget.
Your next steps
Choose your first kit: keep it simple and reliable.
Browse Starter Vape Kits or explore Prefilled Pod Kits.
Match your nicotine: enough to calm cravings without overdoing it. If you’re unsure, start slightly higher and step down. Shop Prefilled Pods or E-Liquid.
Lean on support: our team can help you troubleshoot cravings, pick flavours you’ll actually enjoy, and avoid triggers.
Make a taper plan: once smoke-free, we’ll help you reduce nicotine — and, when you’re ready, quit vaping too.
What we do (and don’t) sell: We champion reusable kits and prefilled pods for a compliant, cost-effective switch. Disposable vapes aren’t part of our smoke-free mission.
Need a nudge, or got questions? If you’ve slipped or you’re struggling with cravings — you’re not alone. Reach out to our team for friendly, judgement-free advice.
The goal is progress, not perfection.
18+ only. Vaping is intended for adult smokers and ex-smokers. Nicotine is addictive. If you’re pregnant, breastfeeding, or have specific health concerns, seek professional advice first.
Prefer smoke-free alternatives?
Some adults find non-vape options helpful: see Vaping Alternatives or browse Nicotine Pouches.
